Frequently asked questions
Everything you need to know about shopping with us. Cannot find your answer? Ask us.
Orders
Are your products authentic?
Yes, 100%. We buy only from brand owners and authorised suppliers, and check every delivery before it reaches our shelves. Read our Authenticity Promise for details.
Can I track my order?
Yes. Use the Track Order page with your order number and email address, or sign in to your account to see every update.
Do you offer gift wrapping?
Every order is packed beautifully. Add a note at checkout and we will include a handwritten gift card at no charge.
Delivery
How long does delivery take?
Standard delivery takes 2 to 5 working days to main centres. Express delivery takes 1 to 2 working days. You will receive a tracking number by email as soon as your order ships.
Do you offer free delivery?
Yes. Standard delivery is free on orders over the amount shown in the announcement bar at the top of the site.
Payments
Which payment methods do you accept?
You can pay securely by card, Instant EFT and other methods via our payment partner, or by manual EFT. The options available are shown at checkout.
Is it safe to pay on your website?
Absolutely. Our site uses an encrypted connection and payments are processed on our payment partner's secure page. We never see or store your card details.
Returns
Can I return a perfume or makeup item?
For hygiene reasons, perfumes and makeup can be returned only if they are sealed and unopened. Faulty items are always replaced or refunded.
How do I return a handbag?
Contact us within 14 days of delivery with your order number. Handbags must be unused with tags and dust bag. We will send you return instructions.
Products
How do I choose my foundation shade?
Send us a photo in natural daylight on WhatsApp and we will recommend your best match.